Refund policy
Refund Policy
At Predack, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Final sale or clearance items
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Personalized or custom products
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Digital products or downloadable items
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds are issued to your original payment method
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Processing time: 5–10 business days depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, contact us at:
jowenssaintgilles9@gmail.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
jowenssaintgilles9@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
If a refund is approved, the cost of return shipping may be deducted from your refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number at:
We will resolve the issue as quickly as possible.
Contact
For any return or refund questions, contact us:
Predack
Email: jowenssaintgilles9@gmail.com
Phone: +1 (609) 727-7070